Problem-Solving Is a Team Sport

Most plant problems don’t live in silos — but too often, the investigation does.

Maintenance thinks it’s mechanical. Operations says it’s usage. Management blames process.

The truth? It’s usually all of the above.

That’s exactly what happened in the BELL CANADA case study.

A series of service issues looked, at first, like isolated technical glitches. But when the team brought people together from operations, engineering, and customer service, the bigger picture came into focus:

• Workflows were not being consistently applied across different groups
• Communication gaps between departments slowed responses
• Training inconsistencies meant teams weren’t working to the same standards

It wasn’t just about fixing a “technical” problem. It was about connecting people and processes across the organisation.

That’s the power of Root Cause Analysis (RCA).

RCA gives everyone a common language to map out the facts, challenge assumptions, and build stronger solutions together.

The strongest fixes don’t come from one person’s toolbox. They come from combining perspectives across the team.

Problem-solving isn’t an individual effort. It’s a team sport.

👉 Read the full BELL CANADA case study here: https://www.sologic.com/en-au/resources/case-studies

#RootCauseAnalysis #SologicRCA #ProblemSolving #ReliabilityEngineering #ContinuousImprovement