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Problem-Solving Is a Team Sport

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Most plant problems don’t live in silos — but too often, the investigation does.

Maintenance thinks it’s mechanical. Operations says it’s usage. Management blames process.

The truth? It’s usually all of the above.

That’s exactly what happened in the BELL CANADA case study.

A series of service issues looked, at first, like isolated technical glitches. But when the team brought people together from operations, engineering, and customer service, the bigger picture came into focus:

  • Workflows were not being consistently applied across different groups
  • Communication gaps between departments slowed responses
  • Training inconsistencies meant teams weren’t working to the same standards

It wasn’t just about fixing a “technical” problem. It was about connecting people and processes across the organisation.

That’s the power of Root Cause Analysis (RCA).

RCA gives everyone a common language to map out the facts, challenge assumptions, and build stronger solutions together.

The strongest fixes don’t come from one person’s toolbox. They come from combining perspectives across the team.

Problem-solving isn’t an individual effort. It’s a team sport.

👉 Read the full BELL CANADA case study here: https://www.sologic.com/en-au/resources/case-studies

#RootCauseAnalysis #SologicRCA #ProblemSolving #ReliabilityEngineering #ContinuousImprovement
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Sologic

Sologic leads the way in problem-solving across sectors and disciplines — from the shop floor to the boardroom. Through expert-led training, purpose-built software, and strategic guidance, we help teams break through recurring issues and deliver long-term improvements that stick. At the core of our work is a powerful, structured Root Cause Analysis methodology — designed to uncover the true causes of problems and implement solutions that prevent repeat failures. By combining logical analysis with creative thinking, Sologic enables more informed decisions, stronger cross-functional collaboration, and lasting operational gains. Trusted by industry leaders around the world, Sologic RCA underpins critical processes in reliability, safety, risk mitigation, and continuous improvement. From mining and utilities to manufacturing and healthcare, organisations use our tools and expertise to build essential problem-solving skills, streamline investigations, and transform the way teams work together. Sologic doesn’t just help solve problems — we help build a culture that prevents them.

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